When it comes to empathy, many of us tend to view this as a soft skill. However, it can be an incredibly important talent to possess in the workplace.
Managers are likely to gain much clarity from observing their team’s emotions whilst at work. Introducing empathy can assist with resolving problems, as well as strengthen relations with colleagues and clients. Most of us are only taught practical and technical skills, however it seems that when it comes to interpersonal skills, we may have missed a trick.
In this special guest blog, Kayleigh Frost explores how empathy is defined in the workplace, and why it’s such an important personality trait to have for your staff and your business.